Peloton Account: How to Cancel All-Access & App Memberships

How do I cancel my Peloton account?

Cancelling your Peloton account involves specific steps depending on whether you have an All-Access Membership tied to Peloton hardware or a standalone Peloton App Membership, typically requiring direct contact with Peloton Support for hardware-linked subscriptions or managing through your device's app store for app-only subscriptions.

Understanding Peloton Subscriptions

Peloton offers two primary types of memberships, each with a distinct cancellation process:

• Peloton All-Access Membership: This subscription is required for Peloton Bike, Bike+, Tread, Tread+, and Row owners to access the full library of classes, performance metrics, and workout history directly on their Peloton hardware. It is tied to the hardware and provides household access.
• Peloton App Membership: This is a standalone digital subscription that provides access to Peloton's class library via the Peloton App on mobile devices, smart TVs, and web browsers, without requiring Peloton hardware.

Understanding which type of membership you hold is the critical first step in initiating the cancellation process.

Step-by-Step Guide to Cancelling Your Peloton All-Access Membership

For those with a Peloton Bike, Tread, or Row, your All-Access Membership is linked to your device. Peloton's policy typically requires direct contact for cancellation to ensure proper account closure and address any hardware-related considerations.

• Contact Peloton Support Directly:

  • By Phone: This is often the most direct and recommended method for All-Access Membership cancellations. Have your account details ready (email, Member ID).
  • Via Live Chat: Peloton's website usually offers a live chat option during business hours. This can be an efficient way to initiate the cancellation process.
  • Avoid Self-Service Online: Unlike many app subscriptions, All-Access Memberships generally cannot be cancelled with a few clicks through your online account portal. This is a deliberate measure to ensure members receive full support during the process.

• Be Prepared for Questions: Peloton support may ask about your reasons for cancellation. This is standard procedure and can sometimes lead to offers to pause your membership or explore alternative solutions if your reasons are related to cost or time constraints.

• Request Confirmation: Always ask for a confirmation number or an email confirming your cancellation request has been processed. This documentation is crucial in case any billing discrepancies arise later.

• Timing is Key: Ensure you initiate your cancellation before your next billing cycle to avoid being charged for an additional month. Peloton typically does not offer refunds for partial billing periods.

Cancelling Your Peloton App Membership

The process for cancelling a standalone Peloton App Membership is generally simpler and can be done directly through the platform where you subscribed.

• Subscribed via Apple App Store (iOS):

  • Open Settings: On your iOS device, go to "Settings."
  • Tap Your Name: Tap on your Apple ID at the top of the screen.
  • Subscriptions: Select "Subscriptions."
  • Find Peloton: Locate and tap on "Peloton" in your list of subscriptions.
  • Cancel Subscription: Tap "Cancel Subscription" and confirm your choice.

• Subscribed via Google Play Store (Android):

  • Open Google Play Store: Launch the Google Play Store app on your Android device.
  • Tap Profile Icon: Tap on your profile icon (usually top-right corner).
  • Payments & Subscriptions: Select "Payments & subscriptions," then "Subscriptions."
  • Find Peloton: Locate and tap on "Peloton" in your list.
  • Cancel Subscription: Tap "Cancel subscription" and follow the prompts.

• Subscribed via Peloton Website:

  • Log In: Go to the Peloton website and log in to your account.
  • Account Settings: Navigate to your account settings or membership details section.
  • Manage Subscription: Look for an option to "Manage Subscription" or "Cancel Membership" and follow the instructions.

• Confirmation: Similar to All-Access, ensure you receive confirmation of your App Membership cancellation.

Important Considerations Before Cancelling

Before finalizing your cancellation, consider the following:

• Workout History and Metrics: Upon cancellation of an All-Access Membership, you will lose access to your detailed workout history, performance metrics, and the full class library on your Peloton hardware. For App Memberships, access to these features through the app will cease.
• Hardware Functionality (All-Access Only): Without an All-Access Membership, your Peloton Bike, Tread, or Row will operate in a limited "Just Ride/Run/Row" mode, allowing you to manually control resistance/speed but without access to classes, metrics, or scenic rides.
• Family Profiles: If you have multiple profiles under one All-Access Membership, all profiles linked to that membership will lose access.
• Billing Cycle: Always check your next billing date to ensure you cancel in time to avoid an unwanted charge.
• Alternative Options: If your reason for cancelling is temporary (e.g., injury, travel), consider if pausing your membership is an option. Peloton sometimes offers a "pause" feature for All-Access Memberships, allowing you to temporarily suspend billing and access without fully cancelling. Inquire about this when speaking with support.

What Happens After Cancellation?

Once your membership is successfully cancelled:

• Access Ends: Your access to Peloton's on-demand and live classes, as well as performance tracking features, will cease at the end of your current billing cycle.
• Data Retention: Peloton typically retains your workout history and profile data for a period, allowing for easier reactivation should you choose to rejoin in the future. However, direct access to this data will be suspended.
• No Refunds: As stated, Peloton generally does not provide refunds for partial months or unused portions of a subscription period.

Troubleshooting and Support

If you encounter any difficulties during the cancellation process, or if you believe you were incorrectly charged after cancelling, immediately:

• Contact Peloton Support: Reach out via phone or live chat. Provide them with your account details and any confirmation numbers you received.
• Check Bank/Card Statements: Monitor your financial statements to ensure no further charges occur after your confirmed cancellation date.
• App Store Support: If your App Membership issue is related to billing through Apple or Google, you may also need to contact their respective support teams.

Reactivating Your Membership

Should you decide to return to Peloton in the future, reactivating your membership is typically straightforward:

• All-Access Membership: You can usually reactivate through your Peloton hardware or by contacting Peloton Support. Your previous workout history may be available.
• Peloton App Membership: Simply resubscribe through the App Store, Google Play Store, or Peloton website.

By following these guidelines, you can navigate the process of cancelling your Peloton account efficiently and effectively, ensuring a smooth transition.