Les Mills Membership: Understanding Cancellation Costs and Policies for Gyms and On Demand

How much is it to cancel a Les Mills membership?

It's crucial to understand that "Les Mills membership" can refer to two distinct types: a gym membership that offers Les Mills classes, or a direct Les Mills On Demand (LMOD) subscription. Cancellation costs, if any, are entirely dependent on the specific terms of your agreement with either your gym or Les Mills On Demand directly, with gym memberships often incurring fees for early termination, while LMOD typically does not.

Understanding Les Mills Memberships: A Dual Approach

The question of canceling a "Les Mills membership" often leads to a common misunderstanding. Les Mills is a global fitness company that creates world-renowned group exercise programs (e.g., BODYPUMP, BODYCOMBAT, RPM). These programs are licensed to thousands of gyms and fitness clubs worldwide. Additionally, Les Mills offers its own direct-to-consumer streaming service, Les Mills On Demand (LMOD). The cancellation process and any associated costs vary significantly depending on which type of "membership" you hold.

Two Primary Membership Types:

• Gym Membership with Les Mills Classes: This is the most common scenario. Your contract is with a specific gym, health club, or fitness facility that offers Les Mills classes as part of its amenities. Any cancellation fees or policies are dictated by your agreement with that gym, not directly by Les Mills International.
• Les Mills On Demand (LMOD) Subscription: This is a direct subscription service that provides access to a vast library of Les Mills workouts you can do at home via streaming. Your contract is directly with Les Mills On Demand.

Understanding this distinction is the first step in determining any potential cancellation costs.

Canceling a Les Mills Class Membership (Via a Gym)

If your "Les Mills membership" is actually a membership to a gym that hosts Les Mills classes, the cancellation process and any associated fees are governed by your gym's specific terms and conditions. These can vary widely by facility, location, and the type of contract you initially signed.

Key Factors Influencing Cancellation Costs:

• Contract Type and Duration:
  • Fixed-Term Contracts (e.g., 6-month, 12-month, 24-month): These contracts often come with early termination clauses. If you cancel before the agreed-upon term ends, you may be subject to significant fees.
  • Month-to-Month Contracts: These typically offer more flexibility and often do not have early termination fees, provided you give the required notice.
• Notice Period Requirement: Most gyms require a written notice period (e.g., 30, 60, or even 90 days) before your membership can be canceled, even for month-to-month agreements. Failure to provide adequate notice may result in additional charges for the period you failed to notify them.
• Early Termination Fees (ETF): If you are on a fixed-term contract and cancel prematurely, the gym may charge an ETF. This fee can be:
  • A flat rate (e.g., $100-$300).
  • A percentage of the remaining balance on your contract.
  • A requirement to pay a certain number of additional months' dues.
• Special Circumstances and Waivers: Some contracts include clauses for waiving ETFs under specific conditions, such as:
  • Medical Reasons: A doctor's note verifying a medical condition that prevents you from exercising.
  • Relocation: Proof of moving a certain distance away from the gym's location (e.g., utility bill, lease agreement).
  • Military Deployment: Official orders for active duty.
  • Always check your contract or speak with gym management about potential exemptions.

Steps to Take When Canceling a Gym Membership:

1. Review Your Membership Agreement: This is the most critical first step. Locate your original contract and carefully read the cancellation policy, including notice periods, early termination fees, and any specific procedures.
2. Contact Your Gym: Reach out to the membership department or management. Inquire about their specific cancellation process and any fees that may apply to your contract.
3. Submit Written Notice: Always provide written notice of your intent to cancel. This creates a paper trail and protects you in case of disputes. Many gyms require this. Include your full name, membership number, and the desired cancellation date.
4. Obtain Confirmation: Request a written confirmation of your cancellation, including the effective date and confirmation that all outstanding balances have been settled.
5. Return Any Access Cards/Equipment: Some gyms may require the return of access cards or other rented equipment.

Canceling a Les Mills On Demand (LMOD) Subscription

Canceling a direct Les Mills On Demand subscription is generally much simpler and typically does not involve any cancellation fees.

Subscription Models:

• Monthly Subscription: Billed monthly.
• Annual Subscription: Billed once per year, often at a discounted rate compared to monthly.

Cancellation Process and Costs:

• No Cancellation Fees: Les Mills On Demand subscriptions are designed to be flexible. You can cancel at any time without incurring early termination fees.
• Effective Date of Cancellation: When you cancel, your subscription will typically remain active until the end of your current billing cycle (either monthly or annual, depending on your plan). You will not be charged for the next billing period.
• Prorated Refunds: Generally, LMOD does not offer prorated refunds for the unused portion of a subscription period if you cancel mid-cycle. Your access will simply continue until the end of the period you've already paid for.

Steps to Take When Canceling LMOD:

1. Log In to Your Account: Go to the Les Mills On Demand website or app and log in with your credentials.
2. Navigate to Account Settings: Look for sections like "My Account," "Subscription," or "Billing."
3. Follow Cancellation Prompts: There will usually be a clear option to "Cancel Subscription" or "Manage Subscription." Follow the on-screen instructions.
4. Confirm Cancellation: Ensure you receive a confirmation email or message indicating that your subscription has been successfully canceled and will not auto-renew.

Navigating Potential Cancellation Fees

While LMOD is straightforward, dealing with gym cancellation fees can be stressful. Here’s how to approach it:

• Understand the "Why": Gyms implement early termination fees to ensure consistent revenue, especially when they offer discounted rates for longer commitments. It's a business decision based on your contractual agreement.
• Review Your Contract Before Signing: The best defense against unexpected fees is to thoroughly read and understand your membership agreement before you sign it. Ask specific questions about cancellation policies, notice periods, and early termination fees.
• Negotiation: If you face an unexpected fee or a significant life event (e.g., job loss, severe injury), you might be able to negotiate with the gym. Be polite, explain your situation clearly, and inquire if any alternative arrangements or fee reductions are possible.
• Documentation is Key: Keep meticulous records of your contract, all payments, and any communication with the gym regarding your membership or cancellation. This includes dates, names of people you spoke with, and summaries of conversations.

Best Practices for Membership Management

To avoid future complications and potential costs, adopt these best practices for any fitness membership:

• Read the Fine Print: Never sign a contract without fully understanding all terms, especially those related to cancellation, auto-renewal, and fees.
• Ask Questions: If anything in the contract is unclear, ask for clarification in writing.
• Set Reminders: If your contract has an auto-renewal clause or a specific end date, set a calendar reminder a few months in advance to re-evaluate your membership.
• Budget Accordingly: Factor in potential cancellation costs when making long-term fitness commitments.
• Keep Records: Maintain a file (digital or physical) of your membership agreement, payment history, and all correspondence with the fitness provider.

Seeking Further Assistance

If you believe you are being unfairly charged or are having difficulty canceling your membership, consider these options:

• Consumer Protection Agencies: Contact your local consumer protection agency or the Better Business Bureau.
• Legal Counsel: For complex disputes or significant fees, consulting with a legal professional specializing in consumer contracts may be advisable.

By understanding the nature of your "Les Mills membership" and diligently reviewing your contract terms, you can navigate the cancellation process efficiently and minimize any potential financial impact.