Peloton: How to Cancel Your All-Access or App Membership

How do I cancel Peloton?

Cancelling your Peloton membership can be done through various channels depending on your subscription type, primarily via your device, the Peloton website, or through your device's app store settings, ensuring you follow specific steps to avoid further charges.

Understanding Peloton Membership Types

Before initiating a cancellation, it's crucial to distinguish between the two primary Peloton membership types, as the cancellation process differs significantly for each:

• Peloton All-Access Membership: This membership is required for Peloton Bike, Bike+, Tread, Tread+, and Row owners. It provides full access to the entire library of classes, real-time metrics, leaderboards, and multiple user profiles on the Peloton hardware.
• Peloton App Membership: This is a standalone digital-only subscription that provides access to the Peloton class library via the Peloton App on smartphones, tablets, smart TVs, and web browsers. It does not require Peloton hardware.

Cancelling a Peloton All-Access Membership

For All-Access Memberships tied to your Peloton hardware, cancellation typically involves direct interaction with Peloton's platform or customer support.

• Via Your Peloton Bike, Tread, or Row:
  • Navigate to your profile on the touchscreen.
  • Select the "Account" or "Membership" settings.
  • Look for an option to "Cancel Membership" or "Manage Subscription."
  • Follow the on-screen prompts to confirm your cancellation.
• Via the Peloton Website:
  • Go to the official Peloton website and log in to your account.
  • Access your "Account" or "Profile" settings.
  • Locate the "Memberships" or "Subscriptions" section.
  • Find your All-Access Membership and select the option to "Cancel Membership."
  • Complete any required steps, such as providing a reason for cancellation, to finalize the process.
• Contacting Peloton Member Support:
  • If you encounter issues or prefer direct assistance, you can contact Peloton's Member Support via phone or live chat. Their team can guide you through the cancellation process or complete it on your behalf after verifying your account details.

Cancelling a Peloton App Membership

Peloton App Memberships are often managed through the platform where you initially subscribed (e.g., Apple App Store, Google Play Store, or Peloton's website).

• Via Apple App Store (iOS Devices):
  • Open the "Settings" app on your iPhone or iPad.
  • Tap on your name/Apple ID at the top.
  • Select "Subscriptions."
  • Find "Peloton" in your list of active subscriptions.
  • Tap "Cancel Subscription" and confirm your choice.
• Via Google Play Store (Android Devices):
  • Open the "Google Play Store" app on your Android device.
  • Tap the menu icon (usually three horizontal lines) or your profile icon.
  • Select "Payments & subscriptions," then "Subscriptions."
  • Find "Peloton" in your list.
  • Tap "Cancel subscription" and follow the prompts.
• Via the Peloton Website:
  • Log in to your account on the Peloton website.
  • Navigate to your "Account" or "Profile" settings.
  • Locate the "Memberships" or "Subscriptions" section.
  • Find your App Membership and select the option to "Cancel Membership."
  • Follow the on-screen instructions to confirm cancellation.

Important Considerations Before Cancelling

Before finalizing your cancellation, be aware of the following:

• Billing Cycle: Cancellations typically take effect at the end of your current billing cycle. You will retain access to your membership features until that date. Peloton generally does not offer prorated refunds for partial months or unused time.
• Equipment Functionality After Cancellation (All-Access): If you cancel an All-Access Membership, your Peloton hardware will revert to a more limited "Just Ride," "Just Run," or "Just Row" mode. This allows for manual resistance/incline control and basic metrics but removes access to the class library, leaderboards, and user profiles.
• Workout History and Data: Your workout history and personal data associated with your account are typically retained even after cancellation, should you decide to reactivate your membership in the future.
• Pausing Your Membership: Peloton offers an option to pause an All-Access Membership for a set period (e.g., 1 to 3 months). This can be a useful alternative if you anticipate a temporary break due to travel, injury, or other reasons, allowing you to retain your data and avoid a full cancellation process. Check Peloton's support page for current pausing policies.
• Selling Your Equipment: If you plan to sell your Peloton hardware, ensure your All-Access Membership is cancelled or transferred according to Peloton's guidelines to avoid continued billing. The new owner will need to activate their own All-Access Membership.

Troubleshooting Common Cancellation Issues

If you encounter difficulties while attempting to cancel:

• Verify Subscription Origin: Confirm whether you subscribed directly through Peloton or via a third-party app store (Apple, Google Play). This dictates where you need to manage the subscription.
• Login Credentials: Ensure you are using the correct login credentials for the account associated with your active membership.
• Contact Member Support: Peloton's Member Support is equipped to handle cancellation requests and troubleshoot any technical issues. Provide them with your account details and the email address associated with your membership for efficient assistance.

Reactivating a Membership

Should your circumstances change, reactivating a Peloton membership is generally straightforward. Simply log back into your account on the Peloton website or hardware, and you will typically be prompted to reactivate your subscription. Your past workout data and profiles are usually preserved.

Conclusion

Cancelling a Peloton membership is a clear process, provided you identify your specific membership type and follow the corresponding steps. By understanding the implications of cancellation and utilizing the appropriate channels—whether through the Peloton device, website, or app store settings—you can manage your subscription effectively and ensure a smooth transition. Always confirm your cancellation has been processed to avoid any unintended future charges.