Theragun: Troubleshooting Power Issues, Charging, and Activation

Why won't my new Theragun turn on?

A new Theragun failing to power on typically stems from common, easily resolvable issues such as insufficient battery charge, improper charging cable connection, or a temporary software glitch, rather than a serious manufacturing defect.

Understanding Your New Theragun

Percussive therapy devices like the Theragun are sophisticated tools designed to deliver targeted muscle relief, enhance recovery, and improve range of motion. For fitness enthusiasts, athletes, and those managing muscle discomfort, a functional Theragun is an invaluable asset. When a new device fails to power on, it can be frustrating, but the underlying causes are often straightforward and can be addressed with systematic troubleshooting.

Common Reasons for Power Failure in New Theraguns

Even fresh out of the box, several factors can prevent your Theragun from activating. Understanding these potential issues is the first step toward resolution.

• Insufficient Battery Charge: While new devices often come with a partial charge, it may not be enough to power on, especially after storage or transit. Some devices require a minimum charge level to initiate the power-on sequence.
• Improper Charging:
  • Loose Connection: The charging cable or power adapter may not be fully seated in the device's port or the wall outlet.
  • Faulty Charger/Cable: Though rare with new devices, a defective charging cable or power adapter can prevent charging.
  • Dirty Charging Port: Debris or lint in the charging port can obstruct proper contact.
• Device in Shipping/Sleep Mode: Some new electronic devices are shipped in a deep sleep or "shipping mode" to preserve battery life, requiring an initial full charge or a specific activation sequence.
• Software Glitch: Like any electronic device, the Theragun's internal software can occasionally experience a minor bug or freeze, preventing it from responding to the power button.
• User Error:
  • Incorrect Power Button Usage: The power button often requires a sustained press (e.g., 2-3 seconds) rather than a quick tap to turn the device on or off.
  • Lockout Feature: Some models may have a travel lock or accidental activation prevention feature that needs to be disengaged.
• Hardware Malfunction: While less common for a brand-new unit, a rare manufacturing defect in the battery, power button, or internal circuitry could prevent it from turning on.

Step-by-Step Troubleshooting Guide

Follow these sequential steps to diagnose and resolve why your new Theragun isn't powering on.

1. Charge the Device Fully:
   • Use the Official Charger: Always use the Theragun-branded charger and cable that came with your device. Third-party chargers may not provide the correct voltage or amperage.
   • Ensure Proper Connection: Firmly insert the charging cable into the Theragun's charging port and ensure the power adapter is securely plugged into a working wall outlet.
   • Observe Charging Indicators: Most Theragun models have LED indicators (e.g., battery light, power button light) that illuminate or change color to confirm charging. Allow the device to charge for at least 30 minutes, or until the charging indicator shows a full charge, before attempting to power it on again.
2. Inspect the Charging Port:
   • Visual Check: Use a flashlight to carefully inspect the charging port on the Theragun for any visible lint, dust, or debris that might be obstructing the connection.
   • Gentle Cleaning: If debris is present, use a dry, non-metallic tool like a wooden toothpick or a blast of compressed air to gently remove it. Do not use metal objects or liquids.
3. Perform a Hard Reset (If Applicable):
   • Many electronic devices can be reset by holding down the power button for an extended period. For most Theragun models, try holding the power button down for 10-15 seconds continuously. This can clear minor software glitches. Refer to your specific model's user manual for exact reset procedures.
4. Verify Power Button Operation:
   • Confirm you are pressing and holding the main power button for the required duration (typically 1-3 seconds) until the device vibrates or the screen illuminates. A quick tap is usually insufficient.
5. Test Different Outlets/Adapters:
   • Plug the charger into a different wall outlet to rule out an issue with the power source.
   • If you have access to another official Theragun charger (from a friend or another device), try using it to rule out a faulty charger.
6. Check for Shipping Mode Activation:
   • Some new devices require a specific initial action, such as a prolonged charge or a particular button sequence, to exit a low-power shipping mode. Consult your user manual for any specific first-time activation instructions.

When to Contact Therabody Support

If you have systematically followed all the troubleshooting steps above and your new Theragun still won't turn on, it's time to contact Therabody's customer support.

• No Charging Indication: If the device shows absolutely no signs of life (no LED lights, no vibration) when plugged in, even after trying different outlets.
• Persistent Failure: After attempting a full charge and a hard reset multiple times without success.
• Visible Damage: If you notice any physical damage to the device, charging port, or charger upon unboxing.
• Under Warranty: As a new device, it will be under the manufacturer's warranty, making it eligible for repair or replacement if a defect is confirmed. Have your proof of purchase and serial number ready.

Preventative Measures for Optimal Performance

While troubleshooting a new device is frustrating, adopting good practices can prevent future power issues:

• Regular Charging: Keep your Theragun charged, ideally above 20-30%, to prolong battery health. Avoid fully depleting the battery frequently.
• Proper Storage: Store your Theragun in a cool, dry place, away from extreme temperatures and direct sunlight.
• Use Official Accessories: Always use the charger and attachments provided by Therabody to ensure compatibility and safety.
• Keep Charging Port Clean: Periodically inspect and gently clean the charging port to prevent debris buildup.

Conclusion

A new Theragun that won't turn on is almost always a fixable problem, usually related to power, charging, or a minor software hiccup. By systematically working through the troubleshooting steps outlined, most users can quickly resolve the issue and begin enjoying the benefits of percussive therapy. Should the problem persist, Therabody's customer support is equipped to assist with warranty claims for new devices.